Story Painting Standards
Quality
As professional decorators Story Painting Group has a reputation, built up over many years, for the quality service provided to our customers.
Every task undertaken within the organisation affects the services offered to the customer. Everyone within the team has a vital role to play in maintaining the degree of excellence required to ensure customer satisfaction in a constantly changing market place. By careful attention to quality within each department and everyone working together we can continue to improve the level of service offered.
At Story Painting Group we endeavour to provide an excellent service in all aspects of our professional decorator business ranging from strict adherence to agreed completion schedules, care of materials under our control and exemplary presentation to compliance with health and safety and individual site regulations.
Systems are in place for the monitoring of operating procedures to ensure the effectiveness of the quality system. The authority and overall responsibility for the control of the Group and its quality is vested in the Managing Director, who has the ultimate sanction on the acceptance of contracts, purchasing, technical queries and the quality of service offered.
Equality and Diversity
Being professional decorators means the Company is committed to providing a working environment in which employees are able to realise their full potential and to contribute to its business success. It is the policy of Story Painting Group Ltd to treat all employees and job applicants fairly and equally regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status. Furthermore, the Company will ensure that no requirement or condition will be imposed without justification which could disadvantage individuals purely on any of the above grounds. This is a key employment value to which all employees are expected to give their support.
Competencies
The term competencies refers to a set of behaviours we expect all employees to demonstrate if they undertake their work to a competent level. The company is committed to using these competencies to underpin employee development as professional decorators.
Customer Focus
To ensure good customer service by understanding customer needs and expectations and their importance to our business.
Problem Solving & Decision Making
Takes a logical and responsible approach when solving problems and making decisions.
General Standards
Demonstrates reliable and self disciplined behaviour showing respect to others. Takes ownership of actions and is motivated towards self development.
Communicating
Communicates effectively by gathering and delivering relevant information to improve the understanding of self and others.
Operational Standards
Adheres to operational standards, follows correct procedures and complies with Company standards to ensure effective and safe working.
Team Working
Adopts a flexible approach, supporting and encouraging the contribution of others to achieve team effectiveness.
Job Knowledge
Identifies job requirements and develop skills to ensure goals and targets are met.
